Shipping and Handling
When will my order be shipped?
- All orders are processed and shipped within 1-3 business days. Remember, business days are from Monday to Friday. Please consider this when placing orders over the weekend.
Has my order been successful?
- Within just 30 minutes of placing your order, an order confirmation email will arrive in your inbox. In case you can't find it, don't forget to check your spam or junk mail folder. Alternatively, you can log in to your account to check the order status.
How long does delivery take?
- The Netherlands and Europe enjoy 1-2 business days for delivery, while the USA, Canada, Asia Pacific, and the Rest of the World experience delivery times of 3-6 business days. Keep in mind that transit times may vary depending on the delivery location, especially for remote areas.
Do I need to sign for my order?
- Absolutely! We require proof of delivery to ensure your purchase reaches you safely.
How much are the shipping costs?
- You can find the exact shipping cost for your order in the shopping cart. Shipping costs are weight-based and calculated accordingly.
What packaging is used?
- Your items are packaged with care. Books are placed in special book boxes, while prints and originals are first wrapped in plastic sleeves and then secured in sturdy cardboard envelopes or postal tubes.
What if my order arrives damaged?
- Your satisfaction matters to us. Please inspect your order upon delivery and let us know immediately if any items are damaged.
- Where are orders shipped from?
All orders are dispatched from our warehouse located in the Netherlands.
Track Your Order
How do I track my order?
- Easily track your order by visiting our Track your order page and entering your "Email Address + Order Number." Once your order is shipped, you'll receive an email with tracking information. If you don't see it, make sure to check your spam or junk mail folder.
Discover On-Demand Delivery
- With DHL Express, you're in control. Choose when, where, and how you receive your parcel. Say goodbye to waiting at home – select the delivery date that suits you best or opt for delivery at a DHL Service Point.
What payment options are available?
- We offer a range of secure payment methods including Mastercard, Maestro, Visa, American Express, Shop Pay, Apple Pay, Google Pay, PayPal, and iDEAL.
Is paying by credit card online safe?
- Absolutely. Our payment process is fully PCI compliant and supports 3D Secure checkouts, ensuring your transaction's security.
Can I pay after receiving my order?
- No, we work exclusively with pre-payment. Rest assured, your order will be sent upon receipt of payment.
Coupons and Gift Cards
How can I redeem a Kintaro Publishing gift coupon?
- Once purchased, the unique code will be sent to your provided email address. Simply enter this code during the secure checkout process on our web store.
Want to send a gift coupon to friends and family?
- After purchasing a gift coupon, you'll receive an email with a high-resolution image of the coupon. You can print it or share the link via email. The recipient can redeem the coupon directly on our web store using the unique code.
Good to Know
- At Kintaro Publishing, we believe in supporting artists who have contributed to the art of tattooing. When you purchase prints, the featured artists receive 60% of the revenue, ensuring their creative efforts are recognized and appreciated.
Your shopping experience with us is about more than just products; it's about convenience, care, and community. Let these insights be your guide as you explore the world of art and tattoo culture through Kintaro Publishing.