If you need to exchange an item you received, we're committed to finding the best solution for you. However, there are a few important points regarding returns and refunds that we need to clarify.
Key Points to Note:
- Initial Shipping Costs: While we are happy to facilitate changes to your order, we regret to inform you that we cannot refund the initial shipping costs.
- Purchase Price Refund: We can refund the purchase price of the item returned to us.
- Return Shipment Costs: Any charges associated with the return shipment will be your responsibility.
We appreciate your understanding in this matter. Please let us know your decision, and we will proceed accordingly to assist you further.
How to Initiate the Return Process
To start the return process, please send the item back to us at the following address:
Return Shipment Address:
Kintaro Publishing
Van Helmontstraat 23
Unit 10
3029 AA Rotterdam
The Netherlands
Once we receive the returned item, we will promptly prepare a new draft order for the item you wish to exchange or initiate the refund process for the purchase price. Please keep in mind that there may be additional costs associated with the new item and shipping. We will send you a payment request to cover these expenses, including any price differences and shipping charges.