If you have ordered the wrong product, we are here to assist you in resolving the issue. Please follow the steps below to ensure a smooth exchange process.
Return the Item
First, kindly return the item you received to the address provided below. This will allow us to prepare a new draft order for the correct item you desire.
Return Shipment Address:
Kintaro Publishing
Van Helmontstraat 23
Unit 10
3029 AA Rotterdam
The Netherlands
Additional Costs
Please note that there are additional costs associated with the new item and shipping. We will send you a payment request to cover these expenses, including any price differences and shipping charges.
Next Steps
Once we receive the returned item, we will:
- Prepare a New Draft Order: We will create a new order for the correct item you need.
- Send a Payment Request: You will receive a payment request to cover the price difference and shipping costs.